Shipping Policy

At Paddle Play Shop, we’re passionate about water sports and committed to making every paddle adventure perfect. Our shipping and returns policies are designed to get you on the water quickly and ensure your complete satisfaction with our quality equipment.

Shipping Information

Shipping Methods & Timeframes

We offer two convenient shipping options to suit your needs:

• Standard Shipping (DHL or FedEx)
  – Delivery time: 10-15 business days after shipping
  – Flat rate: $12.95 USD
  – Recommended for faster delivery of kayaks, paddle boards, and other large items
• Free Shipping (EMS)
  – Delivery time: 15-25 business days after shipping
  – Free for orders over $50 USD
  – Ideal for smaller accessories and non-urgent orders

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding some remote areas in Asia and other select regions). International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Returns & Exchanges

We stand behind the quality of our water sports equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Customized paddles or engraved equipment
• Used safety gear (life jackets, helmets)
• Opened packages of small parts (screws, fittings)
• Items damaged due to improper use

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information:

Step 2: Receive Return Authorization

Within 24-48 hours, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship

Securely repackage your item(s) in the original packaging with all included accessories. Include a copy of your order confirmation. Ship to:

Step 4: Refund Processing

Once we receive and inspect your return (typically within 3-5 business days after arrival):

• Refunds are issued to your original payment method
• Processing time: 5-7 business days (varies by financial institution)

Exchange Process

For exchanges (size, color, or different product):

• Follow the same return process above
• Clearly state your desired exchange item in your request
• We’ll ship the new item once the return is received
• Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

• Contact us within 48 hours of delivery
• Include photos of the damage/wrong item
• We’ll arrange a free return label if applicable
• Priority processing for replacement items

International Returns

For customers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Customs fees/duties are non-refundable
• Allow extra time for international shipping